Refund & Cancellation Policy

Last updated: 5 June 2026

This policy applies to purchases from TECHFIT ENTERPRISES PRIVATE LIMITED.

1. Cancellations

You may cancel an order within 12 hours of placing it, provided it has not already been dispatched. To cancel, contact us with your order number.

2. Returns & replacements

As we ship living plants and perishable garden products, returns are accepted only in these cases, reported within 48 hours of delivery with clear photos:

• Item arrived damaged or broken.
• Wrong item delivered.
• Item is defective or significantly not as described.

3. Damaged, wrong or dead-on-arrival (DOA) products

Because we ship live plants, saplings, bulbs and seeds, we offer a clear remedy if an order arrives in poor condition:

• Dead-on-arrival (DOA): a plant or sapling that arrives dead, rotted or broken beyond recovery.
• Damaged: the item or its essential parts arrived crushed, snapped, leaking or broken in transit.
• Wrong item: you received a different product or variety than what you ordered.

What to do: report within 48 hours of delivery with your order number and clear photos — and an unboxing video wherever possible. An unboxing video greatly speeds up approval of DOA and damage claims.

Our remedy: once verified, we will send a free replacement at no extra cost, or issue a full refund (including any shipping charged) if a replacement is unavailable or you prefer a refund. You do not need to return a dead or damaged plant unless we specifically ask you to. Unresolved claims can be escalated through our Grievance Redressal Policy.

4. Non-returnable

• Plants showing only minor, natural transit stress (e.g. slight leaf drop), which typically recovers.
• Items damaged due to mishandling after delivery.
• Requests raised after 48 hours of delivery, or used/opened seed and soil products.

5. Refunds

• Approved refunds are processed within 5–7 business days.
• Prepaid orders are refunded to the original payment method.
• For Cash on Delivery orders, refunds are issued via bank transfer/UPI to details you provide.

6. How to raise a request

Email [email protected] or call 9553909649 with your order number and photos (for damage claims).