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Grievance Redressal Policy

Last updated: 27 October 2026

TECHFIT ENTERPRISES PRIVATE LIMITED ("we", "us") is committed to resolving customer complaints fairly and promptly. This policy is published in line with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000 and rules made thereunder.

1. What is a grievance

A grievance is any complaint or dissatisfaction relating to our products, an order, delivery, a refund or replacement, a payment, your account or data, or the conduct of our service — including damaged, wrong or dead-on-arrival items.

2. How to raise a grievance

Please contact us through any of the channels below. To help us resolve your issue quickly, include your order number, a description of the problem, and clear photos or an unboxing video for any damage or dead-on-arrival claim.

  • Email: [email protected]
  • Phone: 9553909649 (Mon–Sat, 9:00 AM – 6:00 PM IST)
  • By post: 701 F&G, 7th Floor, 5-9-58/1-15, Babu Khan Estate, Hyderguda Road, Basheer Bagh, Hyderabad, Telangana 500001, India

3. Acknowledgement & resolution timelines

  • We acknowledge every grievance within 48 hours of receipt.
  • We aim to resolve grievances within 15 business days, and in any case within one month (30 days) of receipt, as required by the Consumer Protection (E-Commerce) Rules, 2020.
  • You will receive a ticket/reference for tracking, and updates by email until the matter is closed.

4. Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the details of our Grievance Officer are:

  • Name: Pailia Shekhar
  • Designation: Grievance & Nodal Officer
  • Company: TECHFIT ENTERPRISES PRIVATE LIMITED
  • Email: [email protected]
  • Phone: 9553909649
  • Address: 701 F&G, 7th Floor, 5-9-58/1-15, Babu Khan Estate, Hyderguda Road, Basheer Bagh, Hyderabad, Telangana 500001, India

Working hours: Monday to Saturday, 9:00 AM – 6:00 PM IST (excluding public holidays).

5. Escalation

If your grievance is not resolved to your satisfaction, you may escalate it to the Grievance Officer above. You may also approach the National Consumer Helpline by dialling 1915 or via consumerhelpline.gov.in, or the appropriate Consumer Disputes Redressal Commission.